Fraudulent Face Mask Exemption Flyers and Internet/Social Media Posts

From: Bay Pines VA Healthcare System<>
Date: Fri, Jul 10, 2020
Subject: A Message from the Director: Fraudulent Face Mask Exemption Flyers and Internet/Social Media Posts


Dear Veteran,

It has been brought to my attention that inaccurate flyers and other postings have been circulating on the internet and via social media channels regarding the Americans with Disabilities Act (ADA) and the use of face masks due to the COVID-19 pandemic. Many of these notices include the Department of Justice (DOJ) seal and ADA phone number.

If you see these flyers and/or internet and social media posts, please be aware the information provided is fraudulent. These flyers and postings were not issued by the DOJ or ADA and are not endorsed by either agency. The public should not rely on the information contained in these flyers and postings.

It is important to know; the ADA does not provide a blanket exemption to people with disabilities from complying with legitimate safety requirements necessary for safe operations.

Your safety and the safety or our team is important to us. VA has mandated that all individuals wear masks in VA medical facilities and clinics. For everyone’s protection, please always keep your mask on in our facilities. As cases of coronavirus continue to increase across our area it is extremely important that we work together to slow the spread of this disease.

If you have questions about the Americans with Disabilities Act (ADA), you can visit or contact the ADA Information Line at 800-514-0301 (voice) and 800-514-0383 (TTY) for more information.

For more information about our COVID-19 safety measures and testing procedures, please visit our Prepare for Your Visit website.


Paul Russo, MHSA, FACHE, RD
Bay Pines VA Healthcare System


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